Eyelash extension questions
The questions asked at the consultation, answered here instead. Anything not covered is worth a message — an answer costs you nothing and does not commit you to a booking.
Do extensions ruin your natural lashes?
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No, and this is the belief we correct more often than any other. What damages natural lashes is the wrong weight and pulling a set off at home. Lashes that are too long or too heavy on weak natural lashes are the hardest mistake on this pillar to undo, because the damage takes months to grow back. That is exactly why the weight is decided from the lash that will carry it before the style is chosen at all, and why a length that would harm your lashes is not applied even if you ask for it.
Should I have classic, hybrid or volume?
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It is decided from your own lashes rather than from preference. Classic is one extension on one natural lash, and it suits a lash line already at a good density where you want a natural, light result. Hybrid mixes the two, for a lash line with gaps here and there where you want fullness without anything dramatic. Volume is for lashes that are thin but healthy and a genuinely full look — the fans are light, so the weight each natural lash carries stays low. The curl used most here is a C curl, which gives the most natural and open result on most Indian eyes.
Will my extensions fall out?
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Some of them, yes, and that is normal rather than a fault. A natural lash has its own cycle — two to five are shed every day — and the extension attached to each one leaves with it. This is why we never promise that lashes will not fall, and why a set is not something that stays untouched for two months. The refill is what accounts for it.
How often is a refill needed?
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Every two to three weeks for a refill. Past that the gaps become visible and the whole set has to be done again rather than filled, which is more work for you and for us. The guests whose lashes last longest come every three weeks, brush and clean their lashes daily, and sleep on their back.
Can I have the long lashes I have seen in a photograph?
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Bring the photograph — it tells us what you like. Whether your lashes can carry it is a different question. Very long lashes are discouraged where your own lashes are short and thin, because the weight makes them droop and the natural lash underneath begins to break. Length is also placed by eye shape rather than by preference: hooded eyes take more length through the centre, downturned eyes never get a cat-eye because it only makes the eye look more downturned, and something dramatic that suits large eyes will not suit small ones. If the answer is a shorter, lighter set, you will get the reason with it.
Is there a patch test, and what is it for?
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Yes — for every guest coming for the first time, and it is one of the two things never compromised here alongside hygiene. The allergy that matters most in lash work is to cyanoacrylate adhesive, and the patch test is how that is found before a set rather than during one. Where the test has reacted, the set is not done. Any history of a skin or adhesive allergy is asked about by name at the same stage.
When would you refuse to apply lashes?
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When there is an infection or swelling anywhere in the eye area, when a patch test has reacted, and when your natural lashes are simply too weak to bear the weight. Conjunctivitis, a stye, blepharitis, a known adhesive allergy, and lashes already very weak and falling all mean no set. Lashes that already carry gaps from traction are in the same group — putting weight on those does further damage rather than covering it.
I have dry eyes and wear contact lenses. Can I still have them?
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Sometimes, with a lighter set, and sometimes the honest answer is no. Dry eyes, blepharitis, a stye that keeps returning and daily contact lens wear all change the recommendation, usually towards something lighter. The bigger issue with all of them is that they make you rub your eyes, and constant rubbing takes a set off whatever has been applied. If something is making you rub — dry eyes, lenses, dust or an allergy — tell us, because it changes what is worth applying.
Why does my set come off faster than my friend's?
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Usually one of three things, and all three are asked about at the consultation for that reason: oily eyelids, using an oil-based makeup remover every day, and sleeping face-down. Heavy sweating and daily gym or steam do the same. It is also why the daily clean matters — the guests who keep sets longest are the ones who brush and cleanse the lash line every day, not the ones who avoid touching them.
When is this a doctor's problem rather than a salon's?
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When a stye keeps coming back, when there is pus along the lash line, when the eye waters or discharges, or when lashes are falling out in clumps. Those four go to a doctor and we will say so rather than working around them. Any eye surgery, thyroid, alopecia or chemotherapy is asked about at the consultation for the same reason — the history changes what is safe, and it is asked before anything is applied rather than afterwards.
How is a lash set removed?
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With a remover, here, never by pulling. A set is removed when you want a break, when there is irritation or redness along the lash line, or when your own lashes start to look weak. Taking a set off at home is what genuinely damages natural lashes, and it is what people mistake for the extensions having ruined them.
What happens with the tweezers between guests?
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Fresh sanitised tweezers for every guest, disposable brushes, and hands and workspace completely clean before the first lash is placed. That standard has not changed by a day in five years, and along with the patch test it is one of the two things never compromised here — a lash set is worked millimetres from an open eye, which is reason enough.